Social Media

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Customer service by phone:

To avoid identity theft and that another person can access the confidential data of the clients, our Call Center +1 829-341-4713 only accepts calls from the phone numbers provided when booking, and only for customers with a confirmed reservation.
In case you do not have a confirmed reservation number, our call center does not allow calls to be transferred to our customer service operators.
The customer's phone number will be automatically authorized in our Call Center through the Payment Validation system.
In this way, only the reservation holder can access to the confidential data of the reservation, and only by calling from the phone number provided when booking.
Serena Village, Punta Cana 23000, Dominican Republic.
Serena Village, Carretera 106, Punta Cana 23000.
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