Online Reservation
All customers must pay when booking.
If the payment process is not exhausted, the system does not send confirmation of the reservation.
1 - Write the Number of Months and Click on Reserve.
2 - On the booking page, enter your details and click on Submit Reservation.
3 - When making the payment, the system sends Automatic Reservation Confirmation.
Reservation Confirmation:
An automatic reservation confirmation is sent to the customer by E-Mail only after making the payment.
The reservation confirmation contains the Apartment Number and the exact location.
In case of not exhausting the payment process, the system does not send Reservation Confirmation.
Our staff does not deliver and does not show Apartments to customers without Confirmed Reservation in the website SerenaVillage.NET.
For more details, customer can visit our page Sanitary Measures.
For all reservations, customers must pay in advance when making the reservation.
You can only take advantage of the promotional price by obtaining the reservation confirmation number given by the website SerenaVillage.NET.
For more details, you can read our page Online Booking Promotional Offer.
Strict Security by Phone:
In respect to the personal data of customers and too avoid identity theft and that another person can access the confidential data of the customers, our Call Center +1 829-341-4713 only accepts calls from the phone numbers provided when booking, and only for customers with a confirmed reservation. In case you do not have a confirmed reservation number, our call center does not allow calls to be transferred to our customer service operators.
The customer's phone number will be automatically authorized in our Call Center through the Payment Validation system. In this way, only the reservation holder can access to the confidential data of the reservation, and only by calling from the phone number provided when booking.
Strict security measures over the telephone regarding customers' personal data:
If the customer does not have a Confirmed Reservation, the customer will only be able to receive assistance via our Live Chat Support and WhatsApp or alternatively by visiting the page Serena Village FAQ and the SerenaVillage.NET Customer Support page.
How to make Check-in:
To check-in at Serena Village Punta Cana, on the day of your check-in date from 15:00 (3:00 p.m.) to maximum 19:00 (7:00 p.m.) you need to call our Reservations Department at our number +1 (829) 341-4713 only from your phone number provided when booking, in order to authorize your entry into the Residence and to receive the keys to your Apartment.
To be transferred to our operators, you need to have a reservation number with signed issued by the SerenaVillage.NET site.
To avoid identity theft and that another person can access the confidential data of the clients, Our call center +1 (829) 341-4713 only accepts calls from the Numbers of Telephones provided when booking, and only for customers with a confirmed reservation. If you do not have a confirmed reservation number, our call center does not allow calls to be transferred to our customer service operators. The customer's phone number will be automatically authorized in our call center through the Payment Validation system. In this way, only the reservation holder can access the confidential data of his reservation, and only by calling from his Telephone Number provided when booking.
Number of Guests:
The customer is responsible for indicating the real number of guests on the reservation page, in the space Guests.
It is forbidden to accommodate more guests than the number indicated by the customer on the reservation page.
You cannot make changes after booking.
The Rental Price INCLUDES:
INCLUDES Rental of 1 Apartment in Serena Village Punta Cana, fully furnished with 1 Balcony.
INCLUDES Monthly Maintenance Fee Payment for Serena Village Administration.
INCLUDES Gas and Water in the rented Apartment in Serena Village Punta Cana.
INCLUDES The use of all the facilities, the 11 swimming pools, sports field, gardens, and all the common areas of the Serena Village Punta Cana.
INCLUDES 1 Private Parking and Guarded 24 Hours by Private Security in Serena Village Punta Cana.
The Rental Price NOT INCLUDE:
NOT INCLUDE Electricity expenses with CEPM Prepaid Meter (paid separately, based on your kilowatt (kw) consumption).
Find out all the details of the electric service with CEPM prepaid meter by visiting the page Apartment Energy.
NOT INCLUDE Breakfast, Lunch, Dinner and all types of Foods and Drinks.
NOT INCLUDE All types of toiletries and cleaning products.
NOT INCLUDE Internet WiFi (It can be contracted optionally for an additional cost, only if the customer requires the service).
NOT INCLUDE Concierge services (our Staff is available for check-in and check-out only).
NOT INCLUDE All types of Service and Expense not written in the INCLUDES section.
Apartments Services Included:
2 air conditioners, 1 washing machine with dryer, 1 balcony, 1 or 2 bathrooms, 1 shower, bath linen, bedding, curtains, 1 fridge, 1 gas stove with oven, kitchen utensils, cooking pots, 1 sofa bed , 1 normal sofa, 1 LCD TV, 1 water heater.
Common Area Services:
Each Apartment has 1 Free Parking, patios and gardens with 11 common outdoor pools, 4 bathrooms and shower in the pool areas, 4 common cooking areas, tables and chairs in the common areas of the pools, elevator, Private Security personnel 24/7.
- The schedule for the use of the pools is: All Days from 9:00 a.m. to 8:00 p.m. with due social distancing.
- All existing rules apply (See signs in areas of swimming pools).
- Children must always be under the supervision of an adult.
To know all services, you can visit the page serena village punta cana services.