Energy

Serena Village

Serena Village Energy:

The consumption of electric power in your apartment is not included in the price of your reservation and is paid separately, depending on your consumption.
The consumption of electric power is measured in kilowatts (kw) by the company CEPM (Consorcio Energético Punta Cana-Macao SA), through a prepaid meter system.
The customer needs to recharge the CEPM prepaid meter, with the data provided by our staff, on the day of his Check-in.
Consumption is measured in kilowatts (kw) from your Check-in to your Check-out.
After registering, you will receive by email a link with which you can verify the electric power consumption of your reserved apartment 24 hours a day, through the CEPM company's prepaid meter monitoring system.
The balance of the meter can be verified in real time, and is updated every 15 minutes.
Reserving, you accept these terms and conditions for electricity consumption upon departure, for each rented apartment.
By accessing, browsing, using the site and make a reservation, all customers agree to have read, understood and agree to these Reservation Terms.
It is mandatory to carefully read the Reservation Terms before booking.
Find out about all recharge methods of CEPM Prepaid Meter visiting the page How to Recharge Prepaid Meter.

You need to pay for electric power?

Yes, you need to pay the electric power expense by recharging the prepaid meter of your apartment. The electric power expense depends only on you, based on your use of appliances and air conditioners in your rental apartment side.
Electric power expenditure is calculated in kilowatts (kw), according to the kw consumed, from your Check-in to the Check-out.
The apartment cannot be returned without electric power on the day of Check-out.
You can return the apartment with a minimum of 3 kilowatts (kw) of electric power but you cannot return the apartment without electric power, because we can not test the appliances upon departure in case they do not have electric power.
In case of returning the apartment without electric power on the day of your departure (check-out), the charge of $ 20 USD will be applied for non-compliance with the terms and conditions.
By accessing, browsing, using the site and making a reservation, all customers agree to have read, understood and agree to these Terms and Conditions.


How recharge CEPM?

The customer needs to recharge the CEPM prepaid electricity meter.
Keep in mind that the electricity meter is prepaid and when the balance in kilowatts (kw) is exhausted, the apartment is left without electricity service, and you need to recharge the CEPM meter to have electricity again.


You can recharge the CEPM Prepaid Meter quickly and securely and receive instant automatic recharge confirmation.

1 - Only with a card on this website.
RECHARGE NOW
To recharge, you need to complete the process of Online Recharge CEPM Prepaid Meter on this website.
The customer can choose to Recharge in Dominican Pesos the CEPM Meter and also Recharge in United States Dollars the CEPM Meter.

2- In cash and with a card at CEPM company offices, open Monday to Friday from 9:00 a.m. to 5:00 p.m.
(Hours may vary, please check opening hours).
To recharge, you need to go to the CEPM company offices and provide the meter number of your apartment.

3 - Only in cash at all CEPM automatic recharge machines, located in some convenience stores and gas stations.
To recharge, you need to go to an automatic recharge machine and enter the CEPM meter number of your apartment.

4 - Only in cash at some convenience stores with CEPM automatic recharge machines.
To recharge, you need to call a convenience store that has a CEPM automatic recharge machine and provide the CEPM meter number of your apartment.

5 - Only in cash at all Western Union offices.
To recharge, you must go to a Western Union office and provide the CEPM meter number of your apartment.


Website Security

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SerenaVillage.NET undertakes to observe the necessary precautions to guarantee security of customers.
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