Serena Village Punta Cana Frequently Asked Questions

Name: Lively tour of the main attractions of Serena Village Punta Cana | SerenaVillage.NET
Uploaded: 2026-08-25T00:00:00-04:00
Duration: 59 s
Description: Discover the attractions of Punta Cana Serena Village through our video. Book directly at SerenaVillage.NET

Question 1

Can I get the promotional price without booking online at SerenaVillage.NET?

Accepted Answer

No, the promotional price requires booking online at SerenaVillage.NET. The offer is exclusive to reservations confirmed through https://serenavillage.net/offers Payment must be completed during the booking process, otherwise, the system will automatically cancel the request. More details at https://serenavillage.net/promo

Question 2

How to book an apartment at Serena Village Punta Cana?

Accepted Answer

You can book a vacation or monthly apartment at SerenaVillage.NET at https://serenavillage.net/offers or through our Offers page at https://serenavillage.net/offers. Confirmation is immediate and online, without contracts.

Question 3

What are the check-in and check-out times at Serena Village?

Accepted Answer

Check-in is from 3:00 p.m. to 7:00 p.m. daily. Check-out is from 11:00 a.m. to 11:30 a.m. More details at https://serenavillage.net/horarios

Question 4

What services are included in Serena Village apartments?

Accepted Answer

Each apartment booked at SerenaVillage.NET includes the maintenance fee, one parking space per apartment, gas, water, a flat-screen TV, two air conditioners, a private balcony, a washer and dryer, a full bathroom with a heater and shower, bed and bath linens, comfortable beds, two sofas, curtains, and a kitchen equipped with a refrigerator, a gas stove with oven, pots and utensils. This aparthotel for vacation rentals offers 11 swimming pools, tropical gardens, barbecue areas, and 24/7 security. More information at https://serenavillage.net/servicios

Question 5

Are pets allowed at Serena Village Punta Cana?

Accepted Answer

Yes, one pet (dog or cat) up to 9 kg is allowed per apartment at no additional cost. More details at https://serenavillage.net/servicios

Question 6

Where is Serena Village Punta Cana located?

Accepted Answer

Serena Village is located in Carretera 106, Punta Cana 23000, La Altagracia, Dominican Republic, near Punta Cana International Airport (PUJ). Address: Serena Village, Carretera 106, Punta Cana 23000. GPS coordinates: 18°36'03.2"N 68°24'49.9"W. More information at https://serenavillage.net/maps

Question 7

How to contact Serena Village Punta Cana for assistance?

Accepted Answer

Customers with confirmed reservations can call +1 (829) 341-4713 from 3:00 p.m. to 7:00 p.m. Without a reservation, use the Live Chat at https://serenavillage.net/chat or WhatsApp at https://wa.me/18293414713 or alternatively visit https://serenavillage.net/contacts or https://serenavillage.net/asistencia